Return and Refund Policy

Return and Refund Policy

At REFINIX, you have 30 days from receipt of your order to request a return, subject to the conditions below.

Eligibility conditions

To be eligible for a return, your product must:

  • Be unused and in the same condition as when received;

  • Be in its original packaging, with its labels;

  • Be accompanied by a receipt or proof of purchase.

Used discs, belts, and other abrasive products are not eligible for return due to a change of mind.

How to request a return

To make a request, email us at info@refinix.ca indicating your order number, the products concerned, and the reason for the return.

Once your request is accepted, we will send you a prepaid return label along with shipping instructions. Please wait for our authorization before returning your package.

Items returned without prior authorization will not be accepted under our voluntary return policy.

Return address:

REFINIX
5000, boulevard Bourque
CP 25037 PLZ Rock Forest
Sherbrooke (Quebec) J1N 0N1
Canada

Return fees

REFINIX covers the shipping costs for authorized returns.

Please use the prepaid return label we provide. No return shipping fees will be deducted from your refund.

Damaged, defective, or incorrect products

Please inspect your order upon receipt. If a product is damaged, defective, or does not correspond to your order, contact us as soon as possible at info@refinix.ca.

Include your order number and describe the issue. If possible, attach photos of the product and its packaging to help process your request.

We will evaluate the situation and offer an appropriate solution, in accordance with applicable legal warranties.

Items not eligible for return

The following items are excluded from returns for change of mind:

  • Used products;

  • Sale items;

  • Gift cards;

  • Customized or made-to-order products.

These exclusions do not limit your rights provided by law, particularly in the event of a defective or non-conforming product.

Exchanges

To obtain a different product, please first request a return for the item received. Once your request is accepted, you may place a new order for the desired product.

The refund for the returned product will be processed according to the terms below.

Refunds

After receiving and inspecting the returned products, we will notify you of the approval or rejection of your refund.

If your refund is approved, it will be issued to your original payment method within 10 business days.

Your bank or card issuer may require additional time to post the refund to your account.

If more than 15 business days have passed since the approval and you have not received your refund, contact us at info@refinix.ca.

Statutory refund timelines, where applicable, shall take precedence.

Orders destined for the European Union

When the European right of withdrawal applies to your purchase, you have 14 days from receipt to notify us of your decision to withdraw, without having to justify your decision, subject to legal exceptions.

You then have 14 days to return the products. Handling necessary to verify their nature, characteristics, and functioning does not deprive you of this right. However, a depreciation may be withheld in the event of excessive handling.

Contact us at info@refinix.ca to obtain your prepaid return label. This procedure does not limit your legal right of withdrawal.

The refund will be processed in accordance with applicable legal terms and deadlines, including initial standard delivery costs where required by law. It may be deferred until receipt of the products or proof of their shipment.

Legal warranties

This policy is in addition to legal warranties and other applicable rights. It does not replace or limit them.

The 30-day return period, eligibility conditions, and exclusions above do not restrict remedies provided by law.

Contact us

For any questions regarding a return, exchange, or refund, email us at info@refinix.ca.